Shipping & Returns
SHIPPING
How much is postage?
Our shipping is free UK-wide on all orders over £25. We also offer free express delivery on all orders over £60. ​
For all orders under £25 there is a flat rate postage charge of £4.95.
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Who will delivery my order?
Your order will be shipped via Royal Mail or another courier delivery service provider
Why have I only received some of my items when I ordered more?
Subject to the availability of all Ordered Products, it may be necessary to arrange more than one delivery for your order.
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How long will it take to ship my order and when will I receive it?
We will endeavour to ship goods as soon as possible, however, despatch and delivery times quoted are estimates only and on occasion delays may occur.
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Can you ship my order overseas?
Worldwide shipping for our international customers is calculated on receipt of order. Before your order is accepted and processed we will confirm delivery costs via email in English. No payment will be taken until we receive acceptance of delivery costs in writing via email. If you don’t accept delivery costs or if we do not receive an email response within 7 days your order will be cancelled.
Return & Exchange
You can cancel your order before it has been delivered or within 7 working days from the date you receive the goods by sending us an email (info@thebignaturalcompany.co.uk) to tell us of the cancellation and consequently by returning the goods promptly to us at your expense in their unused, as new, saleable condition and in the original product packaging.
To cancel, you must inform us via our Contact Us page providing us with your order number and proof of purchase. In the unlikely event that the goods you have purchase are damaged we may offer an exchange or refund as appropriate in accordance with your legal rights.
Nothing set out above supersedes our Terms and Conditions. The above should be read in conjunction with our Terms and Conditions.